You MUST contact us via email regarding a refund, return or exchange. Please do NOT use social media accounts as a point of contact or your inquiry will not be received. 

I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET A REFUND?

We do not issue refunds once the order has begun the shipping process. However, if you contact us quickly after making an order, we might be able to cancel it and issue you your refund. 


CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?

You are permitted to exchange clothing items within 15 days of receipt. All our products have different measurements, so it is very important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. If there are no measurements or you would like more information about a specific product, email us, and we will do our best to answer all inquiries. All items are inspected upon shipment, so we REQUIRE an attached photo prior to exchanging the item. This is to ensure it is in good condition and has not been damaged, soiled, or altered.

NOTE: Some items are not eligible for exchange or return (but may qualify for a refund or partial refund). These items may include perishable goods, intimate or sanitary goods, flammable liquids or gases, hazardous materials and some medical supplies.

Return Shipping NOTE: Shipping the item back may NOT always be necessary to receive a full refund. Please follow the normal steps to initiate a return, and depending on the item and circumstances, returning the item will be determined on a case by case basis.

NOTE: Customers are responsible for return shipping on ALL exchanges unless the item(s) received is incorrect*.

* NOTE: Please be aware, from time to time, products may be changed or updated without notice, and colors of items may appear different on one monitor to another, therefore colors and pictures of items may NOT be 100% accurate. Slight product variations, minor detail differences, and or color shades that may differ slightly from a pictured item(s), does not constitute a defect or damage. Buyers will be responsible for return shipping under these circumstances. 



I RECEIVED A DAMAGED OR DEFECTIVE ITEM, NOW WHAT?

If the item you received is damaged or defective, please follow this process:

Contact our support center by emailing sales@dtaempire.com and give us your order number, your name and address, and the details of the product (quantity, SKU). Please attach a photo of the damaged or defective item to your email. As all items are inspected upon shipment, damaged or defective item claims without a photo attached will NOT be accepted. After this information is received, the refund/exchange process will begin and we will determine if sending the item back is necessary to complete the refund/exchange process. 

 

Damage and Defect Note: Please be aware, from time to time, products may be changed or updated without notice, and colors of items may appear different on one monitor to another, therefore colors and pictures of items may NOT be 100% accurate. Slight product variations, minor detail differences, and or color shades that may differ slightly from a pictured item(s), does not constitute a defect or damage. Buyers will be responsible for return shipping under these circumstances. 



WHEN WILL I RECEIVE MY REFUND?

1. First, we’ll send you an email to confirm your item claim has been accepted and that your refund has been processed.

Please note that we will not process your refund until we receive evidence from you that supports that the item(s) are damaged or defective. If evidence cannot be provided, the refund will be determined on a case by case basis.

2. You can expect to receive your refund within approximately 10 business days* of contacting us. 

*This time includes processing your claim and processing your refund request.

COVID 19 Notice: Due to the current crisis, shipping, returns, exchanges and refund process times may be extended beyond normal. We thank you for your patience during this difficult time.